Last Updated on February 12, 2025 by IPO Manthan Team
Disney Plus Hotstar’s massive outage on February 12, 2025, left thousands of users frustrated across India. The issue began around 12:35 PM IST, primarily affecting those using web browsers and smart TVs in cities like Delhi, Mumbai, Bengaluru, and Hyderabad.
Disney Plus Hotstar’s Massive Outage in India
Users trying to access content on these platforms encountered an error message stating, “Something went wrong, we are having trouble playing this video right now.” While the mobile app remained functional, the disruption caused chaos among subscribers. Many took to social media to express their frustration.
The timing of Disney Plus Hotstar’s massive outage worsened the situation, as it occurred during the India vs. England 3rd ODI cricket match. Cricket fans were particularly upset as they missed crucial moments of the live action. Similar issues had previously occurred during the ICC Cricket World Cup 2023 and IPL, raising concerns about the platform’s reliability.
Downdetector, a website that tracks service disruptions, confirmed a sharp rise in complaints about Disney Plus Hotstar. Over 98% of users reported video streaming failures, while 13% faced server connectivity issues. A smaller percentage also experienced problems with the app itself.
Though the company has yet to provide an official explanation, several factors may have contributed to the outage. Server overload, network congestion, or unexpected technical glitches could be responsible. Internet connectivity issues, smart TV software problems, and overloaded storage are also known to cause streaming failures.
Users experiencing slow performance were advised to clear the cache, reset their internet connections, or update their smart TVs. However, these steps provided little relief as the problem appeared to be widespread.
Disney Plus Hotstar’s massive outage once again highlighted the platform’s struggles during major sporting events. With millions relying on the service for live entertainment, such disruptions continue to be a major concern for subscribers.
As of now, users are awaiting an official response from the company regarding the cause of the disruption and measures being taken to prevent future outages.